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Client Success Representative

Full-time
,
Remote
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Client Success Representative

At PropFuel, we believe that engaging a group of people requires a strong connection with individuals. With our Conversational Engagement platform, we’re helping associations turn their broadcast communications into two-way conversations. Can you help?

As a Client Success Rep, you’ll be working with PropFuel clients all the way from onboarding and helping them with their first few conversational engagement campaigns to ensuring our more experienced clients are maximizing the value of the PropFuel Software platform to connect with their members.

You can expect to:
  • Learn more than you ever thought you would know about how associations work
  • Become an expert in “Member Engagement” by getting involved in industry learning events and speaking with client membership and marketing teams
  • Deliver a consultative coaching experience for our clients, helping them figure out how to maximize the benefits of the PropFuel platform to meet their specific needs
  • Troubleshoot problems when clients need your guidance
  • Develop and help implement creative solutions to Membership/Marketing client problems
  • Have a good time getting to know our clients personally and professionally

You will focus on:
  • Onboarding new clients
  • Manage the process of helping clients connect PropFuel to other systems through connectors/integrations
  • Helping and consulting with clients on conversational engagement tactics to drive member acquisition, retention and lapsed member win backs
  • Training and coaching clients to self-sufficiency with our software
  • Figuring out more efficient methods for bringing clients up to speed
  • Developing a process for keeping track of client progress and help re-engage  inactive clients to ensure low churn
  • Managing quarterly check-ins with established clients

You should apply if:
  • You have 5+ years of professional experience
  • You are tech savvy
  • You enjoy client-facing work
  • You are a critical thinker and can solve problems independently
  • You work well in an unstructured environment

It's a bonus if you have:
  • An understanding of the Association vertical
  • Prior experience working for a software company

What we offer:
  • Full-time employment at a young and fast growing SaaS (Software as a Service) company
  • Equal opportunity employer that prioritizes diversity and inclusion
  • Awesome culture and growing team
  • An opportunity to work with innovative technologies, great clients, and like-minded people
  • Fully remote team and flexible work hours
  • Unlimited vacation
  • Comprehensive health benefits
  • Access to industry professional education and learning opportunities
  • We love our dogs, kids, and things other than work, too!

Core values:
  • For and with our community - we serve alongside our clients
  • Usually, simple is better
  • Embrace the human element - eliminate the barriers in human experiences
  • Love the process - walk slow, smile more

Work Remotely from anywhere in the U.S.

When you apply please provide a video explaining how your background is a good fit for this position and submit to careers@propfuel.com.

PropFuel is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.